Site terms

[Last updated February 28, 2024]

Welcome to the Amazon Shipping UK website.

Amazon Services Europe S.à r.l. and/or its affiliates ("Amazon", “us”, “we” or “our”) provide website features and other products and services to you when you visit https://shipping.amazon.co.uk/ and https://track.amazon.co.uk/ (the “website”), use Amazon products or services, use Amazon applications for mobile, or use software provided by Amazon in connection with any of the foregoing (collectively "Amazon Services"). Please see our Privacy Notice and our Cookies Notice to understand how we collect and process your personal information through Amazon Services. Amazon provides Amazon Services subject to the Conditions of Use set out on this page.

Conditions of Use
Please read these Conditions of Use carefully before using Amazon Services. By using Amazon Services, you signify your agreement to be bound by these Conditions of Use. We offer a wide range of Amazon Services, and sometimes additional terms may apply. When you use an Amazon Service you will also be subject to the terms, guidelines and conditions applicable to that Amazon Service ("Service Terms"). If these Conditions of Use are inconsistent with the Service Terms, those Service Terms will control.

1. ELECTRONIC COMMUNICATIONS
When you use any Amazon Service or send e-mails, text messages or other communications from any device] to us, you are communicating with us electronically. We will communicate with you electronically in a variety of ways, such as by e-mail, text, in-app push notices or by posting e-mail messages or communications on the website or through the other Amazon Services. For contractual purposes, you agree that all agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirement that such communication be in writing, unless mandatory applicable laws specifically require a different form of communication.

2. RECOMMENDATIONS AND PERSONALISATION
As part of the Amazon Services, we may recommend features, products, and services, including third party ads that might be of interest to you, identify your preferences, and personalize your experience.

3. COPYRIGHT, AUTHORS' RIGHTS AND DATABASE RIGHTS
All content included in or made available through any Amazon Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations is the property of Amazon or its content suppliers and is protected by Luxembourg and international copyright, authors' rights and database right laws. The compilation of all content included in or made available through any Amazon Service is the exclusive property of Amazon and is protected by Luxembourg and international copyright and database right laws.

You may not extract and/or re-utilize parts of the content of any Amazon Service without our express written consent. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilization any parts of the content of any Amazon Service, without our express written consent. You may also not create and/or publish your own database that features substantial parts of any Amazon Service (e.g. our prices) without our express written consent.

4. TRADEMARKS
Click here to see a non-exhaustive list of Amazon trademarks. These and other trademarks that appear in any Amazon Service are trademarks of Amazon and may be registered in the Eurpean Union or in certain other countries. In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Amazon Service are trademarks or trade dress of Amazon. You may not use any of Amazon's trademarks, trade dress, or other intellectual property without Amazon's express prior written consent. All other trademarks not owned by Amazon that appear in any Amazon Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Amazon.

5. LICENSE AND ACCESS
Subject to your compliance with these Conditions of Use and applicable Service Terms and your payment of any applicable fees, Amazon or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make use of the Amazon Services. This license does not include any resale or commercial use of any Amazon Service or its contents; any collection and use of any, product listings, descriptions or prices; any derivative use of any Amazon Service or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by Amazon or its licensors, suppliers, publishers, rights holders, or other content providers. No Amazon Service, nor any part of any Amazon Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout, or form) of Amazon without our express written consent. You may not use any meta tags or any other "hidden text" utilizing Amazon's names or trademarks without our express written consent.

You may not misuse the Amazon Services. You may use the Amazon Services only as permitted by law. The licenses granted by Amazon terminate if you do not comply with these Conditions of Use or any Service Terms.

6. YOUR ACCOUNT
You may need your own Amazon account to use certain Amazon Services, and you may be required to be logged into the account and have a valid payment method associated with it.

If there is a problem charging your selected payment method, we may charge any other valid payment method associated with your account.

If you use any Amazon Service, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorized manner. You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided. Please see our Protecting Your Privacy Help Page to access your personal information.

You must not use any Amazon Service: (i) in any way that causes, or is likely to cause, any Amazon Service, or any access to it to be interrupted, damaged or impaired in any way, or (ii) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or (iii) to cause annoyance or inconvenience.

We reserve the right to refuse any Amazon Services, terminate accounts, terminate your rights to use any Amazon Service, remove or edit content at our sole discretion. This will in particular be the case if we have reason to believe that you are in breach of applicable laws, applicable contractual provisions, our guidelines or our policies, which are made available to you from time to time or accessible on the website, or have conducted an unlawful, abusive, or otherwise inappropriate act. Notwithstanding any such limitation or termination, you will continue to have access to content and services purchased by you up to that point.

7. REVIEWS, COMMENTS, COMMUNICATIONS AND OTHER CONTENT
Where the functionality exists to do so, visitors may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. We reserve the right (but do not, in the absence of a valid Report Infringement Notice Form, assume the obligation) to remove or edit such content. If you believe that any content on any Amazon Service contains a defamatory statement, or that your intellectual property rights are being infringed by an item or information on any Amazon Service, please notify us by completing and submitting the appropriate Report Infringement Notice Form and we will respond.

If you post reviews, comments, questions or answers, or other content generated by you for display on the website (including any images, video or audio, all together "content"), you grant Amazon (a) a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable license and right to use, reproduce, publish, make available, translate, adapt, publish, translate, create derivative works from, distribute, display and modify such content throughout the world (including the right to sublicense these rights to third parties) and (b) the right to use the name that you submit in connection with such content. No moral rights are transferred by this provision.

You may delete your content from public view or, where such functionality is offered, change settings so that it is only shown to people to whom you grant access.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as of the date that the content or material is posted: (i) the content and material is accurate; and (ii) use of the content and material you supply does not breach any applicable policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Amazon for all claims brought by a third party against Amazon arising out of or in connection with the content and material you supply except to the extent that any liability arises from our failure to properly remove the content when it is notified of the illegal nature of the content (Notice of Defamatory Content Form) arising out of or on the grounds of, or originating from the content that you have communicated to us. By deleting content from public view, you withdraw your license for Amazon to publish and make available that content publicly.

8. AMAZON SOFTWARE TERMS
In addition to these Conditions of Use, the terms found under Additional Amazon Software Terms (final section) apply to any software (including any updates or upgrades to the software and any related documentation) that we make available to you from time to time for your use in connection with Amazon Services (the "Amazon Software").

9. APP PERMISSIONS
When you use apps created by Amazon, you may grant certain permissions to us for your device. Most mobile devices provide you with information about these permissions.

10. SANCTIONS AND EXPORT POLICY
You may not use any Amazon Service if you are subject to sanctions or otherwise designated on any list of prohibited or restricted parties or owned or controlled by such a party, including but not limited to the lists maintained by the United States, United Nations Security Council, the European Union or its member states, or by any government authority in the country where you are using Amazon Services. In connection with the Service Terms and these Conditions of Use, you will comply with all applicable import, re-import, sanctions, anti-boycott, export, and re-export control laws, such as the Export Administration Regulations, the International Traffic in Arms Regulations, and economic sanctions programs administered by the Office of Foreign Assets Control. You understand that some of the software, technology or related information that you and your employees or contractors may have access to may be subject to export control laws and regulations (the "Export Controlled Materials"). You will not, without our prior written approval, allow any of your employees or contractors to have access to or use of any Export Controlled Materials if such access or use would require an export license.

11. OTHER BUSINESSES
We may provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of any of these businesses or individuals (including the content of their web sites). Amazon does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

12. OUR LIABILITY
The website and all information, content, materials, products (including any software) and services included on or otherwise made available to you through the website are provided by Amazon on an “as is” and “as available” basis, unless otherwise specified in the Service Terms or these Conditions of Use. Amazon makes no representations or warranties of any kind, express or implied, as to the operation of the website or the information, content, materials, products (including any software) or services included on or otherwise made available to you through the website, unless otherwise specified in the Service Terms or these Conditions of Use. You expressly agree that your use of the website is at your sole risk. To the full extent permissible by applicable law, Amazon disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Amazon does not warrant that the website; information, content, materials, products (including any software) or services included on or otherwise made available to you through the website; its servers; or e-mail sent from Amazon are free of viruses or other harmful components. Amazon will not be liable for any damages of any kind arising from the use of the website or from any information, content, materials, products (including software) or services included on or otherwise made available to you through the website, including but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in the Service Terms or these Conditions of Use. The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

13. INDEMNITY AND RELEASE
To the full extent permissible by law, you agree to indemnify and hold harmless Amazon Services Europe S.à r.l., its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of your breach of these Conditions of Use or your violation of any law, rules, regulations or the rights of a third party. To the full extent permissible by law, you hereby expressly release Amazon Services Europe S.à r.l. and/or its affiliates and/or any of its officers and representatives from any cost, damage, liability or other consequence and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.

14. EVENTS BEYOND REASONABLE CONTROL
Amazon will not be held responsible for any delay or failure to comply with its obligations under these conditions if the delay or failure arises from any cause which is beyond its reasonable control. This condition does not affect your statutory rights.

15. APPLICABLE LAW AND DISPUTES
By using any Amazon Service you agree the laws of the Grand Duchy of Luxembourg, without regard to the principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Amazon. The application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded.

We both agree to submit to the jurisdiction of the Courts of courts of the district of Luxembourg City, which means that you may bring a claim to enforce your consumer protection rights in connection with these Conditions of Use in Luxembourg or in the EU country in which you live. If you reside in the EU, the European Commission provides for an online dispute resolution platform, which you can access here: https://ec.europa.eu/consumers/odr. If you would like to bring a matter to our attention, please contact us.

16. ALTERATIONS TO SERVICE OR AMENDMENTS TO THE CONDITIONS OF USE
We reserve the right to make changes to any Amazon Services, policies, terms and conditions including these Conditions of Use, and Service Terms at any time. You will be subject to the terms and conditions, policies and Conditions of Use in force at the time that you use the Amazon Services. If any of these Conditions of Use is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

17. WAIVER
If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use.

18. OUR CONTACT DETAILS
This website is owned and maintained by Amazon Europe Core SARL.

For Amazon Europe Core SARL:
Amazon Europe Core SARL, Société à responsabilité limitée, 38 avenue John F. Kennedy, L-1855 Luxembourg
Share capital: EUR 37,500
Registered in Luxembourg
RCS Luxembourg No: B180022
Business Licence Number: 10040783
Luxembourg VAT Registration Number: LU 26375245

For Amazon Services Europe SARL:
Amazon Services Europe SARL, Société à responsabilité limitée, 38 avenue John F. Kennedy, L-1855 Luxembourg
Share capital: EUR 37,500
Registered in Luxembourg
RCS Luxembourg No: B-93815
Business Licence Number: 132595
Luxembourg VAT Registration Number: LU19647148

19. NOTICE AND PROCEDURE FOR MAKING CLAIMS OF RIGHT INFRINGEMENTS
Amazon respects the intellectual property of others. If you believe that your intellectual property rights have been infringed, please submit your complaint using our online Report Infringement Notice Form. This form may be used to report all types of intellectual property claims including, but not limited to, copyright, trademark, design and patent claims.

Upon receipt of a complaint, we may take certain actions, including removing information or an item, and termination of repeat infringers in appropriate circumstances. All such actions are taken without any admission as to liability and without prejudice to any rights, remedies or defenses, all of which are expressly reserved. This includes forwarding the complaint to the parties involved in the provision of the allegedly infringing content. You agree to indemnify Amazon for all claims brought by a third party against Amazon arising out of or in connection with the submission of a complaint.

Important Warning: giving false, misleading or inaccurate information in the Notice Form to Amazon may result in civil and/or criminal liability. You should contact a legal advisor should you have any questions.

ADDITIONAL AMAZON SOFTWARE TERMS
1. Use of the Amazon Software. You may use Amazon Software solely for purposes of enabling you to use and enjoy the Amazon Services as provided by Amazon, and as permitted by the Conditions of Use, these Software Terms and any Service Terms. You may not incorporate any portion of the Amazon Software into your own programs or compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the Amazon Software or otherwise copy (except to exercise rights granted in this section), modify, create derivative works of, or assign any rights to the Amazon Software in whole or in part. You may not use the Amazon Software for any illegal purpose. We may cease providing any Amazon Software and we may terminate your right to use any Amazon Software at any time. Your rights to use the Amazon Software will automatically terminate without notice from us if you fail to comply with any of these Software Terms, the Conditions of Use or any other Service Terms. Additional third party terms contained within or distributed with certain Amazon Software that are specifically identified in related documentation may apply to that Amazon Software (or software incorporated with the Amazon Software) and will govern the use of such software in the event of a conflict with these Conditions of Use. All software used in any Amazon Service is the property of Amazon or its software suppliers and protected by Luxembourg and international copyright laws.

2. Use of Third Party Services. When you use the Amazon Software, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile platform provider. Your use of these third party services may be subject to the separate policies, terms of use, and fees of these third parties.

3. No Reverse Engineering. Unless explicitly permitted under applicable mandatory law, you may not, and you will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, tamper with, or bypass any security associated with the Amazon Software, whether in whole or in part, or create any derivative works from or of the Amazon Software.

4. Updates. In order to keep the Amazon Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.

5. Conflicts. In the event of any conflict between these Conditions of Use and any other Amazon or third-party terms applicable to any portion of Amazon Software, such as open-source license terms, such other terms will control as to that portion of the Amazon Software and to the extent of the conflict.
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