How retailers delivered peak 2023

Retail Gazette spoke to over 300 retailers about their peak trading and delivery experiences following 2023 peak.

This year, we've teamed up with Retail Gazette to understand how retailers delivered peak. attitudes to peak and the delivery experience have changed since last year. Retail Gazette spoke to over 300 retailers about their peak trading and delivery experiences following 2023 peak.

This report assesses the first peak in three years without the pandemic as a factor in any comparisons. A landscape in which retailers are facing ongoing financial constraints and a cost-of-living crisis.

How are consumer needs evolving in this climate? And how are financial considerations shaping the delivery experience? What are the delivery innovations retailers are using to provide a better experience for their customers, and what does the future of the delivery experience look like for the big retail brands?

Download the report to find out:
- Retail peak performance
- Delivery service providers
- Future delivery innovations

Download the report to ...

Through four core areas of focus, this report outlines learnings and outcomes on how customer needs and wants are changing and how this will shape the parcel delivery experience in the coming year.