Help

Learn more about our parcel delivery service from the frequently asked questions below.

How can we help you?

For questions about our rates, delivery options, or services, just fill in the form and one of our team will get back to you. Alternatively, see our most frequently asked questions to see if this answers your query.

Existing customer?

Sign in to your Shipper Central account to access customer help content and raise a support request.

Our services

Large/ Enterprise

SME

Small

  • 50 – 199 parcels per day

FAQs

What sizes and dimensions can I ship with you?
You can ship a variety of package sizes with us, from small to large parcels, up to 20kg nationwide. Larger parcels, up to 23kg, are priced on application.
What delivery speeds do you offer?
We offer a range of reliable delivery speed options, including One-Day Delivery.*
How can I buy shipping labels from you?
You can buy shipping labels through our shipping tool, Shipper Central or one of our integrators. On-Amazon sellers can access shipping labels through Seller Central.
Do you offer international delivery?
Not at this time, but we are always expanding our delivery services, so check back soon.
What products can I ship?
Learn more about which products you’re allowed to ship with our Prohibited Items Checklist.
What collection types do you offer?
We offer loose load, container and palletised collections, depending on the number of parcels you need to ship.
Can I track parcels that I send with Amazon Shipping?
Yes — all our delivery options are tracked and visible through your online shipping management account.
*Available within network coverage areas.

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