The eCommerce delivery guide 2022

Retail Gazette analyse retail eCommerce delivery trends that lead to more reliable retail delivery.

In our peak insights report with Retail Gazette, we learnt how customer desire for a variety of delivery speeds, choice of delivery options, and the ability to track deliveries all adds up to a key goal of reliability.

To build on these learnings, through this report with industry research of over 100 retailers, we analysed the key components of wider digital transformation programmes, where reliability is front and centre of what constitutes success in the online delivery proposition.

With 90% of retailers saying that more reliable online delivery is a key target for 2022, and 94% of retailers saying that offering more transparency to customers with their online delivery proposition is the aim in the upcoming year, retailers are becoming more focused on their delivery promise within their ecommerce delivery strategy.
The eCommerce delivery guide 2022
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