Q1. How should I label my one-day and two-day parcels?
Our labels are speed-specific. One-day premium speed is indicated with a 'P' icon and two-day standard speed is indicated with an 'S' icon.
Q2. How should I prepare my palletised shipments?
Segregate your volume by Royal Mail, Amazon Shipping one-day and Amazon Shipping two-day. Ensure that Amazon Shipping two-day is loaded first, followed by Amazon Shipping one-day, and then Royal Mail.
Q3. Will I need to request additional pickups for my two-day volume?
No, we will collect your two-day volume when we pick up your one-day volume during the same collection window. If you have sufficient volume to require an additional vehicle solely for your two-day volume, we are also able to collect this the following morning.
Q4. How do I start using the two-day service after I register interest?
We will change your profile to allow production of two-day labels. Following successful testing of the label production, you will be approved to ship two-day parcels. This process will take on average 10 working days.
Q5. When and how will I receive a rate card?
TBC - HOTW to be defined.