Accessibility

Set your accessible delivery instructions to tell us how we can support your delivery arranged by Amazon Shipping.

We try to honor your delivery instructions whenever possible. For shipments where Amazon Shipping partners with Royal Mail to fulfill the delivery, please submit delivery instructions through Royal Mail.

Please note that our Delivery Partners cannot enter your address and may not be able to facilitate unique accessible delivery instructions. However, our Delivery Partners will try to find an appropriate alternative solution. Our Delivery Partners may contact you via call or text to gather more information about your accessible delivery instructions.

Amazon has an accessibility checkbox and free text field within your Delivery Instructions (via your Amazon UK account and via the Amazon Shipping tracking page) that allows you to communicate your accessible delivery needs. We will only use this information for the purpose of your delivery and to improve our accessible delivery process. It will be retained for the duration your account is open unless you delete it.

If you have ordered your package on amazon.co.uk and you have an Amazon account, go to Your Addresses (https://www.amazon.co.uk/a/addresses) and click on ‘Add Delivery Instructions’ under any listed address. Then select ‘Add More Instructions’ at the bottom of the page. There is a free text space where you can provide accessibility instructions under ‘Do We Need Additional Instructions to Find This Address.’ In this free text field, you can add instructions such as ‘Knock Loudly’ or ‘Give more time.’

You also must click on the checkbox next to “Do you have a delivery preference due to accessibility needs? For example, due to a disability or reduced mobility.”

If you have ordered your package from another site (not from amazon.co.uk), to access your delivery instructions, go to https://track.amazon.co.uk/shipments and log into your account. Select the package, then click on ‘Delivery Instructions’ under ‘Manage Your Delivery’. You will see a pop-up screen. On the pop-up screen, there is a free text space where you can provide accessibility instructions under ‘Do We Need Additional Instructions to Find This Address.’ You must also click on the checkbox next to “Do you have a delivery preference due to accessibility needs? For example, due to a disability or reduced mobility.”

Please do not enter any sensitive personal information, including health or medical information. By entering such data, you do so on a voluntary basis and consent to its use in accordance with our Privacy Notice.

If you do not have an Amazon account, you can create one directly from the Amazon Shipping tracking page.