Amazon Shipping - Helpdesk & Recipient Support

Looking for urgent help to track down a shipment for your customer? Open a chat with us!
Click on help button below to talk to us!
In the bottom right hand corner of this page, you will find a blue option marked Help. Have a look at the Frequently Asked Questions below and open a chat with us if you still cannot find the answer you are looking for.

You can contact us by email or by chat below to:
- Track down a shipment that has not received a scan for more than 24hours.
- Report an issue with a shipment (damaged parcel, marked as delivered but claimed as not received, etc)
- Report an issue with one of our driver
- Raise an escalation

This page and chat service should not be shared directly with your customers. If your customers are looking for tracking information, please direct them to


When should I open a chat vs send an email?
You should consider opening a chat when the issue is urgent and you need an immediate answer from our dedicated team. We currently do not offer phone support as part of this helpdesk and recipient support service.
How do I open a chat?
At the bottom right hand corner of your screen, you will see the blue Help button. Simply start typing your question in the message box to chat with one of our agent. Please make sure you provide the name of the organisation you are contacting us from as well as the tracking ID you enquire about (when relevant).
I am not able to connect to the chat, what can I do?
Our chat option is available Monday to Friday between 9am and 5pm. Outside of these hours, you will not be able to open a chat and can email us instead. Also, if all our agents are busy answering chats, you may not be able to connect immediately. You can either try again later or email us directly.
Amazon Shipping delivers parcels from your own website and other e-commerce channels. We pick up your parcels seven days a week and deliver them to your customers the next day.