In the bottom right hand corner of this page, you will find a blue option marked
Help. Have a look at the Frequently Asked Questions below and open a chat with us if you still cannot find the answer you are looking for.
You can contact us by email or by chat below to:
- Track down a shipment that has not received a scan for more than 24hours.
- Report an issue with a shipment (damaged parcel, marked as delivered but claimed as not received, etc)
- Report an issue with one of our driver
- Raise an escalation
This page and chat service should not be shared directly with your customers. If your customers are looking for tracking information, please direct them to https://track.amazon.co.uk/